General Session I - "Customer Service"
Moderator: Jeff Martinelli, CM
Public Affairs Manager, ACAA
PIT Communications Group Initiatives and Technology for Airport Amenities and Services

General Session II - "Operations"
Moderator: Bill Hopper

General Session III - "Washington Update"
Moderator: Spencer Dickerson, A.A.E.

General Session IV - "FAA’s New Airport Design AC 150/5300-13A"
MODERATOR: Marc Champigny

General Session V - "Record Retention/Data Security"
Moderator: Bernie Drury

General Session VI - "Human Resources"
Moderator: Lisa Naylor
War on Talent and Health Care Reform 2014